1. Policy Scope
Last updated: March 6, 2026
This Privacy Policy applies to the Concept Mantra website, enquiry forms, admissions process, student-parent dashboard, and related communication channels such as email, WhatsApp, and push notifications.
2. Information We Collect
- Name, phone number, email address, class, stream, and academic enquiry details.
- Parent and student information submitted during admissions or app onboarding.
- Attendance, marks, homework, fee, and notice-related records inside CM App.
- Technical information such as browser type, device type, IP address, and usage logs for security and analytics.
- Notification subscription status if a visitor opts in to browser push notifications.
3. How We Use Information
- To respond to academic enquiries and counselling requests.
- To manage admissions, student support, and parent communication.
- To provide login access to CM App and related educational services.
- To send updates about classes, attendance, notices, homework, fees, and results.
- To improve website performance, usability, and security.
4. Push Notifications
If you allow notifications, we may send alerts related to admissions, updates, notices, reminders, or important institute communication. You can disable notifications anytime from your browser or device settings.
Push notification delivery may use third-party notification platforms such as OneSignal. Those services process technical identifiers required to deliver notifications.
5. Cookies and Tracking
We may use cookies, browser storage, and session identifiers to keep login sessions secure, improve site experience, and remember basic preferences. These technologies do not grant access to your personal files or device content.
6. Payments and Enquiries
When fee or payment details are shared, they are used only for billing, receipt generation, reconciliation, and student service support. We do not intentionally publish or sell private payment information.
7. Data Sharing
We do not sell personal information. Data may be shared only with trusted service providers who help us operate the website, app, email delivery, notification systems, or legal compliance processes.
8. Data Security and Retention
We use reasonable technical and administrative controls to protect stored data. Access is limited to authorized staff and system users. Records may be retained as long as needed for academic operations, legal compliance, dispute handling, and service continuity.
9. Children's Privacy
Concept Mantra serves school students, so some information may be provided by parents or guardians on behalf of minors. Where applicable, parent or guardian details are used for communication, admissions, and academic coordination.
10. Your Choices
- You may request correction of inaccurate personal information.
- You may contact us to update admission, enquiry, or communication preferences.
- You may unsubscribe from notifications or promotional messages where applicable.
11. Contact
If you need clarification about this Privacy Policy, contact us through the website or CM App support channels.